Thank you for shopping at Osmosis

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 3 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.


To be eligible for a return, please make sure that:

  • The product was purchased in the last 3 days
  • The product is in its original packaging- The product isn’t used or damaged- You have the receipt or proof of purchase
  • You obtained a Return Merchandise Number (RMN) from us Products that do not meet these criteria will not be considered for return.


To obtain a Return Merchandise Number (RMN), contact us:

  • By Whats app & mobile: 058 578 9953
  • By email:
  • By visiting this page on our website:


Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

Omosis Water Equipment Trading LLC

Icon Tower, Barsha Heights



Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Osmosis.


Damaged items

If you received a damaged product, please notify us immediately for assistance.


Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.


Contact us

Kindly contact Osmosis after sales service team if you need any service. Thank you.

If you have any questions about our Returns and Refunds Policy, please contact us:


By Whats app & mobile: 058 578 9953

By email:

By visiting this page on our website:

Contact info

You have got this far, go further and contact us!

Call us

+971 58 578 9953
+971 52 893 1221



Icon Tower Barsha Heights, Dubai, U.A.E.

Drop us a line

Any questions or concerns? We are looking forward to hear from you!